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Frequently Asked Question

How do I place an order on your website?

To place an order, simply browse through our store, select the items you’d like to purchase, and click the "Add to Cart" button. Once you’re ready, go to your cart and click "Checkout." Follow the prompts to enter your shipping information, payment details, and review your order before finalizing your purchase. You will receive a confirmation email once your order is processed.

What payment methods do you accept?

We accept a variety of secure payment methods, including credit and debit cards (Visa, MasterCard), SadaPay, and Easypaisa/JazzCash. Our checkout process is encrypted to ensure your payment information is protected.

Can I modify or cancel my order after it's been placed?

Once your order is placed, we begin processing it right away to ensure quick delivery. If you need to make any changes or cancel the order, please contact us as soon as possible at [email/contact] and we'll do our best to accommodate your request. However, once the order has shipped, we are unable to make any changes.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on our courier's website. If you have any issues with tracking, please feel free to reach out to our customer service team.

What is your return/exchange policy?

If you're not satisfied with your purchase, you can return or exchange it as long as it’s in its original condition. Please visit our Returns & Exchanges page for full details on how to initiate a return or exchange. Note that some items, such as [specific items like clearance or personal care products], are not eligible for return.